Shipping policy

Last updated: 2 October 2026

Clear information, from placing your order to receiving it.

UK delivery at a glance

• Estimated arrival: 7–10 business days from the date you place your order, including preparation and transit.
• Business days: Monday to Friday, excluding UK bank holidays.
• Delivery charges: free standard UK delivery.
• Tracking: sent by email once your order is dispatched.

Where we deliver

We currently focus on delivery to the United Kingdom. Available delivery options depend on your postcode and are shown at checkout. If no delivery option is offered for your address, please contact us before ordering.

Preparing and dispatching your order

We prepare your order before handing it to the carrier. Preparation is included in the 7–10 business day estimate; it is not an additional waiting period. A dispatch confirmation means your parcel has been sent, not that it has arrived.

Where your order ships from

Products may be sent directly by our fulfilment partners outside the UK, including in Asia. The dispatch location depends on the item. We do not represent all products as held in a UK warehouse.

Delivery charges and taxes

Standard UK delivery is free. Any optional delivery upgrades and taxes collected by us are displayed before you confirm your order. If additional import charges are payable by you, we will disclose this before purchase; contact us if anything is unclear.

Following your delivery

Your dispatch email includes the tracking details. The first carrier scan may appear after the dispatch notification. Tracking activation and parcel delivery are different stages: the delivery estimate remains 7–10 business days from your order date.

If your order contains several items, they may arrive in separate parcels. We provide the available tracking details for each shipment.

Delays or a missing parcel

Delivery dates are estimates. Busy periods, weather or customs processing can occasionally affect transit. If your order has not arrived by the end of the estimate, contact us and we will investigate with our fulfilment partner and carrier.

We remain responsible for resolving delivery problems until you, or someone you nominate, receives the goods. Your statutory rights are unaffected, including your rights if delivery is late.

Damaged, incorrect or incomplete deliveries

Please contact us as soon as you notice a problem. Your order number and photographs of the item and packaging help us investigate. We will arrange the appropriate remedy without charging you reasonable return costs for a faulty, damaged or incorrect item. This request for prompt notice does not limit your statutory rights.

Delivery address

Please check your address at checkout. If you need to change it, contact us promptly. We will try to update it before dispatch, but an already dispatched parcel may not be redirectable. If a parcel is returned, we will contact you about the next steps and any agreed redelivery cost.

Returns

For cancellation, returns and refunds, see our Returns & refunds policy.

Contact us

Email contact@nivarela.com or use our contact form. Please include your order number if your enquiry concerns a purchase.